Call Centre Representative Jobs in Dubai

One of the most famous and well-known organizations in the UAE has advertised Call Centre Representative Jobs in Dubai. The organization is urgently looking for job applications from experienced, qualified Call Center Representatives. Both men and women can work full-time, permanently, for the employer. Both oral and written communication skills should be outstanding in the candidates. The candidate should be physically fit and have excellent hand-eye coordination.

For these roles, the business is offering competitive pay, which will be determined at the time of the job interview. The following lists the job specifications and the application process. For candidates with great expertise and abilities linked to call center reps in Dubai, the organization offers chances. The company also offers free transportation, overtime, medical care, and insurance. Therefore, qualified applicants should apply for this desirable employment with their most recent documentation.

Call Centre Representative Jobs in Dubai

Salary: AED 3,000 – AED 3500 a month

Experience: 1 – 2 Years

Job Type: Full Time

Gender: Any

Preferred Languages: English and Arabic language will be preferred.

Job Location: Deira, Dubai, UAE

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Accountabilities and Responsibilities

Your main duty as a call center representative in Dubai is to manage incoming and outgoing customer calls. You might be expected to perform the following tasks, without limitation:

• Call Answering: You are in charge of politely and quickly taking incoming calls from clients. You should convey information that is factual and useful while remaining approachable and kind.
• Support for customers: Respond to their questions, requests, and grievances. Ensure customer happiness while offering the right answers. This could entail processing orders, resolving technical problems, or giving information about goods or services.
• Effectively engage with consumers to ascertain their needs, compile pertinent data, and offer succinct and unambiguous solutions. To handle consumer complaints, use empathy and active listening techniques.
• In the call center database or CRM system, accurately record customer interactions, questions, and complaints. Keep thorough, orderly records for future study and reference.
• Problem-solving: Examine customer complaints, offer suitable solutions, or forward complex situations to managers or specialized divisions for more help. Customer inquiries should be followed up on to guarantee prompt resolution.
• Product/Service Knowledge: Develop a thorough understanding of the company’s policies, goods, and services. To properly respond to consumer questions and give correct information, be informed of any changes or revisions.
• Collaborate with other team members, managers, and departments to address client concerns and provide solutions. To enhance the quality of total customer service, share best practices and information.
• Compliance means following all company rules, regulations, and call center policies. Ensure adherence to pertinent laws, such as those governing data protection and privacy.
• Performance Metrics: Reach individual and group performance goals in areas like service level agreements (SLAs), average handling time, and call quality.
• Continuous Improvement: Actively pinpoint areas for process enhancement and offer suggestions for improvements to the provision of customer service. Keep up with changes in call center technology and market trends.
• Call center representatives are in charge of fielding consumer calls and providing prompt, helpful responses to their questions.
• They must manage numerous incoming and outgoing calls from and to consumers, carefully listen to their requirements and complaints, and offer useful solutions to their difficulties.
• Obtains client information through taking calls, speaking with clients, and checking data.
• compares customer data to requirements to determine eligibility.
• By entering client information and verifying pricing based on predetermined criteria, policies are established.
• Educates clients by outlining policies and processes, responding to inquiries, and giving accurate information.
• By reporting issues, the representative is accountable for maintaining communication equipment.

Read Also: Customer Service Representative Jobs in Dubai

How to Apply?

Send your resume on below mentioned email or send your credentials via below given WhatsApp number. You will be informed soon if you are selected for the post.

By email: [email protected]

Applicants must include a cover letter when submitting a job application.

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